Reception
With a friendly smile, Debbie helps our clients with confidential registration, review of insurance details, Identity verification and patient obligations. Her respectful and sincere manner immediately puts our patients at ease upon arrival.
Chart Prep
Mary handles the medical record preparation for your office visit in a timely and accurate manner. Thorough and complete review and filing of data and reports. All reports are reviewed and signed by our physicians or our nurse practitioner before being filed.
Check out
A tedious and complex process. In addition to managing insurance claims, co pays and deductibles, test scheduling, referral information and follow up appointments occur at this point. Both Diane and Gina can assist you in handling all these details with clarity and accuracy.
Appointments
Julianne, Sandy, Tiffany, Katie and Colleen.
Our phone staff takes your call and will arrange an appointment at our most convenient and available location. Our appointment staff is very helpful and understanding, and will handle on line requests on the hour from 9 AM to 4 PM Monday through Friday except for holidays. When appropriate same day appointments will be arranged.
Medical Assistants
Our medical assistants, Courtney, Katie and Karrie are certified and specially trained for our urology practice. With skill and compassion our MA’s assist and perform technical procedures in a safe environment, that compliment and facilitate patient care at Grosse Pointe Urology.
Medical Billing, Surgical Boarding, Transcription and Management
Josette and Kelly are our medical billers. Medical billing is complex task that our staff must accurately and professionally represent all care provided to our patients. Our billing department will consult with patients about insurance coverage and all financial obligations for their urologic care.
Surgical Boarding
Trish will call patients to arrange procedures and surgery that requires either a hospital or surgery center. Surgical boarding can be a difficult and frustrating experience for our patients and she can help bring clarity when patient choice is not always possible because of availability of doctors or limitations of insurance. Her understanding of each case helps her to be accommodating in with each patient.
Transcription
Doreen is our medical transcriptionist. She can be relied on to promptly kick out reports that are immediately faxed or emailed to your primary care physician or the referring doctor.
Office Management
Nancy is our office manager whose responsibility is oversight of all operations at all three business locations. This is no small task. She handles her job with professionalism and thoroughness that allows for an efficient and accommodating office.